Soldiers of Self Mastery Refund Policy
Version 3.0; Effective Date: May 18, 2022
Overview
This page outlines our refund policies regarding products and services purchased from Soldiers of Self Mastery. Our offerings primarily include digital products and services aimed at supporting individuals overcoming gambling addiction.
Digital Products and Services
Soldiers of Self Mastery provides a range of digital products and services, including downloadable content and online interactive services. Unless specified otherwise, all products and services come with a 14-day money-back guarantee. However, certain offerings, such as those with limited availability, those delivered over a specific short period, or those that include a high degree of personalized support (e.g., one-on-one coaching), may not be eligible for refunds. If you have questions or concerns about a specific product’s refund policy, please reach out to our support team.
Refund Eligibility
To ensure fairness and prevent abuse, our refund policy includes the following stipulations:
- You must evaluate the product or service within the 14-day period to determine if it meets your needs.
- All refunds are at the discretion of our team. If you have accessed a significant portion of the material (e.g., more than 30% of a course), or downloaded all training materials, we reserve the right to deny a refund request.
- Specific actions may be required for a refund qualification, such as:
- Participating in introductory activities in the course’s community group.
- Attending at least one live session related to the course (e.g., Q&A calls).
- Not completing more than 30% of the course content.
If the course you enrolled in does not involve live sessions or a community group, please contact our support team to understand what criteria apply to your purchase for a refund.
Extended Guarantees
Some products and services might offer extended guarantees, conditional upon fulfilling specific criteria like completing all assigned tasks and activities. Please refer to the specific refund policies detailed on our product pages or contact our support team for more information.
Payment Plans
For services or products offered with a payment plan, the total cost is divided into a series of regular payments. The 14-day refund policy begins on the date of the first payment.
Please note:
- After the 14-day period, you are obligated to complete all scheduled payments as payment plans cannot be cancelled.
- The total cost under a payment plan may be higher than a single upfront payment.
Managing PayPal Recurring Payments
If you have purchased a product or service using PayPal under a subscription or payment plan, you will need to manually cancel future payments through your PayPal account after notifying us of your cancellation. Instructions for managing PayPal payments can be found here.
Contact Us
For any inquiries about our Refund Policy, to discuss your payment plan, or to request a refund, please contact us via email at support@soldiersofselfmastery.com.